Terms & Conditions

Overview

These Terms and Conditions outline the rules and regulations for using SoulCraftera’s services, including the purchase of handmade jewelry, accessories, and related products. By accessing or using my website, social media platforms, or making a purchase, you agree to comply with these terms.

Products

Handmade Nature: All items are handcrafted, and slight variations in design, color, or finish may occur. This adds to the uniqueness of each piece.
Materials: I use high-quality materials such as aluminum, bare copper, tarnish-resistant silver and copper wires, polymer clay, and crystal glass beads. While care is taken to ensure all materials are suitable for general wear, individuals with specific allergies or sensitivities should contact me before purchasing.
Customization: Custom orders are welcome but are subject to additional lead time and costs. Details will be confirmed before production begins.

Payment

Payments are accepted via PayPal or other methods specified at checkout.
All transactions must be completed before your order is processed.

Shipping

Processing Time: Orders typically ship within 3-7 business days unless otherwise specified (e.g., custom items).
Delivery: I am not responsible for delays caused by carriers. Estimated delivery times are provided at checkout.
Tracking: A tracking number will be provided where applicable.
International Shipping: Additional fees or customs charges may apply for international orders. Buyers are responsible for these costs.

Returns and Exchanges

Non-Returnable Items: Due to the handmade nature of the products, returns are not accepted unless the item arrives damaged or defective.
Damages and Issues: If your item arrives damaged, please contact me within 7 days of delivery with photos of the damage, and I will work to resolve the issue.
Exchanges: Exchanges are subject to approval and may require the buyer to cover shipping costs.

Care Instructions

Earrings & Pendants: Avoid wearing to bed or in water. Polymer clay is durable but can break if bent or dropped.
Circlets: Handle with care to maintain shape. Store flat and avoid bending or twisting.
Specific care instructions are provided with each product and should be followed to ensure longevity.

Liability

I am not responsible for allergic reactions or skin sensitivities. Please review materials carefully before purchase.
I am not liable for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.

Intellectual Property

All designs, product photos, and descriptions are the intellectual property of SoulCraftera. You may not copy, reproduce, or use them without prior permission.

Your privacy is important. I will not share or sell your personal information. Details on how your data is used are available in the Privacy Policy section of the website.

Changes to Terms and Conditions

Your privacy is important. I will not share or sell your personal information. Details on how your data is used are available in the Privacy Policy section of the website.

Contact Information

For questions or concerns about these Terms and Conditions, please contact me via:
Email: soulcraftera@gmail.com
Phone: 910-378-9682
Social Media: facebook, instagram, tiktok